Texting dental appointment reminders appeals to the wants and needs of your patients by giving them a convenient way to engage with your office, effortlessly and quickly.Īppointment reminder texts help to nurture patient relationships over the long term. Sending text reminders for appointments improves the overall dental experience for patients, helping to generate loyalty that ensures they never feel the need to look elsewhere for dental services.Ĭonsumers today expect service providers to make it easy to interact with them. Unlike phone calls, emails and postcards, texts are seldom ignored, and they work on every cell phone without the need to install a special app, Strengthening Patient Loyalty In the MGMA survey, more than 38 percent of patients who failed to show for their appointments said a reminder via text message would have been beneficial. ![]() Emailed reminders may be filtered as spam.Postcards are slow and often binned as junk mail.You can leave a message, but you don’t know if or when the patient will listen to it. Phone calls can be intrusive and untimely.Texting appointment reminders overcomes the problems of other patient reminder methods: So the likelihood of reaching your patients via text is high. ![]() use text messaging, and texting is the most popular function on mobile devices. And if your text appointment reminder software syncs with your practice management system, each patient’s status can be seamlessly updated. Your front desk team will be able to stay more organized and quickly filter between confirmed and unconfirmed appointments. This not only gives your office staff time to reschedule appointments but also allows the possibility of filling the newly vacant time slot. Ninety percent of text messages are read within three minutes of being received. This makes it easy for them to confirm they’ll show up or to give you advance notice if they can’t make an appointment. Text reminders also allow your patients to actively respond – unlike missed calls or voicemails that go unheard. How Appointment Reminder Texts Reduce No-ShowsĪ timely text message appointment reminder helps patients to keep their commitment. Over 28 percent said they wrote down the wrong date or time. They probably have busy schedules that make it easy to overlook dental visits.Ī 2017 survey by the Medical Group Management Association (MGMA) found that more than 50 percent of patients who had missed an appointment simply forgot to attend or cancel. Why Patients Miss Appointmentsĭental appointment no-shows significantly disrupt workflow and reduce profitably – missed appointments cost the healthcare industry $150 billion a year.īut your patients aren’t missing appointments on purpose. Of all the challenges facing dental offices striving to meet their full potential, missed appointments are one of the easiest to fix with the right automated patient reminder text system. And dental patients are no exception.Īutomated text reminders about appointments eliminate the need for endless calls to patients, so your office team spends a lot less time on the phone and more time on face-to-face engagement with patients in the office.Īppointment reminder texting software also plays a major role in cutting the number of no-shows. Benefits of Automated Dental Appointment Reminder TextsĬonsumers today look favorably on texts with important information from businesses they trust. So it makes sense to remind your patients about their next dental visit by texting them, and an automated system makes it easier and more cost effective. 70 percent of patients welcome text communications from their doctors’ offices, rather than phone calls.Nearly 70 percent of healthcare providers text patients with appointment reminders. ![]() ![]() But which type of patient reminder software is best for your practice? This can have a huge impact on the success of your business. Appointment reminder software automates the system to make it more efficient and effective.Īn appointment reminder program integrated with your patient management system will also increase productivity by considerably easing the burden on your office staff. Reminding patients about upcoming dental appointments reduces no-shows and increases practice revenue.
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